Terms and Conditions of Business S&E Cleaning Services

WE DO NOT OFFER A ONE-OFF WINDOW CLEANING SERVICE FOR RESIDENTIAL HOMES. WE WILL BE HAPPY TO QUOTE FOR REGULAR ONGOING WORK.

We will however do a one-off full external clean which includes; Windows, Gutters, Conservatory, Fascia & Soffit cleaning as a package.

Once you have signed up on our website to join our 4 weekly or 8 weekly rounds, our office team will send a confirmation email to you which will confirm the costs, when to expect us and any additional information.

We ask that you follow the Direct Debit link and have this set up before any cleaning can start from our team.

By using our service you agree to our Terms and Conditions of Business:

1. Initial First Clean:

For your first clean only, there will be an additional one-off 50% added charge to your service. This has been explained in our leaflet and is there to allow our team the added time to make sure your windows are deep cleaned to our standard.

2. What To Expect:

Our pure water is very effective at removing general dirt, and grime and dropping from the windows, frames, vents, sills and doors. If you have any builder’s residue (e.g. paint, plaster, concrete, etc.) stickers or adhesives, staining/discolouration on windows or frames from chemicals, rust or previous poor maintenance with UV bleaching to the frames, pure water will not be effective at removing these, please notify us when you book in your first clean.

Our team are trained to clean all accessible windows, frames, sills & doors each visit.

3. How Often Do We Visit?

We offer the choice of a 4 weekly or 8 weekly schedule. We give a date range of around 4 days of when to expect us for your property. We do ask for some flexibility due to rain and other factors. Please check ‘Our Areas’ tab to see when we cover your town each month.

4. Bad Weather:

Our team will always do our best not to clean your windows in the rain, however, we do still work in light rain and short showers. Our promise to our customers is that the results will always be the same and expect a clean window when dry. If the rain is too heavy, we will not clean your windows and will schedule for the following day.

5. Turning Us Away On Short Notice:

We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean, it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected. If this happens on 3 occasions we reserve the right to cancel the service provided

6. Cancelling Your Service With Us:

If for one reason or another you should wish to cancel our services you have the right to do so at any time.
You can cancel this service by calling 01777229192 or by email, accounts@sandecleaningservices.co.uk we do ask that you make sure and receive confirmation that we have cancelled your services.
However, we do not offer one-off window cleans, by using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable.

7. Making Access Available For Us:

We also reserve the right to charge the full price expected if access on the day has not been made available by the customer. We also kindly ask that all gardens and patio areas are free from dog poo. If windows cannot be accessed safely they will be left and full price for the clean will still be charged.

8.0 Complaints Procedure:

S&E Cleaning Services will always strive to provide the best possible service at all times. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the service. We will return the following day to correct and reclean the work for free to ensure this is of an acceptable standard. Please note that complaints made 48 hours or longer may not be recleaned. We would also like to note that we do not offer a refund policy, we will rectify any work you are not happy with free of charge providing we are informed within 24 hours.

9.0 Confidentiality:

All customer information is kept on a confidential database and is not discussed, shared or sold to any individual or company, as is required under the terms and conditions of the General Data Protection Act (GDPR). We may use your information internally to offer discounts and offers which we may run from time to time.

10. Payments:

As a customer joining our 4 weekly or 8 weekly, we require you to join our direct debit system called GoCardless which can be set up on our payments page. Payments will be automatically collected 5 days after your cleaning takes place.